It was my honor to teach again at Harvard Business School on November 29.  I  joined my friend Professor Ryan Buell in class 27 (of 28) of his Managing Service Operations Course.  In 2016 Ryan and his colleagues Robert Huckman and Sam Travers studied the transformation we led at the Department of Veterans Affairs and […]

As COVID-19 spreads around the globe and throughout the United States, effective government leadership matters more than ever. You can read more about this critical need in a new article, published today, in the Harvard Business Review: A Nonpartisan Model for Developing Public Service Leaders, by myself, Doug Conant, and Andrew Marshall. The article introduces a […]